Telephony

Manage Roovet Talk (Twilio) and connect teams using Google Voice.

← Suite Virtual Rep

Roovet Talk (Twilio)

SID: ZAP

Programmatic calls, IVR, recordings, SMS, and the AI Virtual Rep. Set your Twilio webhook to:

https://roovet.com/api/twilio/webhook
Outbound **voice** can display a verified non-Twilio number as Caller ID. SMS must use Twilio numbers.
Verified Caller ID (voice only)

To show a non-Twilio number (e.g., Google Voice or your main line) as outbound Caller ID, verify it in Twilio. Voice only; SMS cannot use verified non-Twilio numbers.

You can also open the full helper: Verify Caller ID.

Google Voice (Workspace)

Not linked
  • Google Voice has no public API for programmatic calling or SMS; manage numbers in Admin Console or via SIP Link.
  • For inbound calls, forward your Voice number/ring group to a Roovet Talk number to use IVR, recordings, and CRM logging.
  • For outbound voice, set Twilio’s Caller ID to your Voice number (after verifying it in Twilio). SMS remains on Twilio numbers.
  • Enterprise SIP Link requires a certified SBC (AudioCodes / Oracle / Ribbon).
Learn / Connect Open Google Voice

Number Pools by City

Tip: keep labels human-friendly (Support, Sales, Main IVR).
Number City Provider Label Assigned
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Notes & best practices